In case of emergency or any unavoidable circumstances, you can cancel your appointment and claim for refund of your advance payment (if any). Due to limited appointment slot of consultants, we request that you cancel at least 72 hours before the scheduled date and time. This gives us the opportunity to relocate your time slot to other clients. You may request for cancelation over phone or through mail. Cancellations between 25-72 hours before the event may transferred to a different date/time of the same appointment. Cancellation request between 24 to 72 hours before the event may be transferred to a different date/time against the same appointment. Any requests made within 24 hours of the appointment date/time will not be eligible for refund or reschedule. BPCL has the only right to be flexible here. When you register for an appointment, you agree to these terms.

We do refund on every 1^st week of a month excluding the additional fees(Covenience Charge of payment gateway). After any refund request, it might take up to 30 (thirty) days to make actual refund.

You will be contacted from Bangladesh Psychiatric Care Ltd. (BPCL) if any refund request is accepted or rejected.

For refund please contact 09604604604, 01872863002 or email to refund@bdpsychiatriccare.com